Author: Susan Stobbart Shapiro

Too many handbooks are written in a style popularized by bewigged and pompous barristers who practiced law circa 1791. This can cause employees to tune out.

When I read poorly drafted handbooks, I am reminded of the angst that I felt while reading Chaucer in college (full apologies to Dr. Gillin who was a great teacher and a lovely man). I recall sitting in class while Dr. Gillin read us a description of the Prioress in The Canterbury Tales.  One “helpful” phrase that Chaucer used to describe the Prioress was: Continue reading Chaucer, the Prioress, her Lip, and your Employee Handbook

Business owners and managers approach lawyers with complex problems. The lawyer lays out the options and related risks and the business decides which path it thinks is best.

During these discussions, it is easy to focus on the path to  the point that one loses sight of the goal. Without a clear goal in mind, there is little chance of choosing the correct path. Continue reading We’re Smiling at Each Other and Shaking Hands – What has Just Happened?